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Disability Services

Page 2 What are your Responsibilities?
  DSS Process
  Determining Eligibility for Service
Page 3 Accommodations Process - Description
  Student Self Discloses Disability
  Documentation of Disability
  Review of Documentation
  Accommodations Approved - Faculty Notifications Send if Requested
  Further Documentation Needed
  No Disability Condition
  Disability Condition
Page 4 Requesting Accommodations
  Granting Accommodations
Page 5 Confidentiality
  Privacy Information for Students
  Verification to Instructors
Page 6 Guide for Obtaining Documentation for Disability
  Examples of Disability Types and Medical Specialties
  Guidelines for Medical Providers
Page 7 Grievance Procedures

Inland Massage Institute is committed to providing appropriate services to students with documented learning, physical, and other disabilities. Disabled students are encouraged to take advantage of opportunities available to help them in order to achieve their educational goals.

If you believe you may have a disability that has not been previously diagnosed, you are encouraged to meet with DSS Coordinator for an individualized assessment to discuss options. Even though Inland Massage Institute, Inc., does not provide medical or psychological testing services nor pay for those services, DSS may be able to refer you to community resources that may be helpful in establishing whether a disability is present, (at the student’s expense).

Inland Massage Institute does not discriminate against qualified individuals with disabilities in admissions.

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What are your Responsibilities?

  • You are responsible for your own success in higher education.
  • You are expected to meet the academic standards required of all students.
  • Identify yourself as a student with a qualified disability and register with the Administration.
  • Provide documentation regarding your disability.

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The DSS Process

  1. Application: Contact office, schedule appointment, complete Application
  2. Intake Interview: Personal interview with DSS Coordinator
  3. Provide Documentation: From appropriate professional (See Documentation Guidelines)
  4. Eligibility Determination:Must have disability in order to be eligible for accommodations.
  5. Accommodations authorized: Accommodation agreement signed and Letters of Accommodation sent to instructors.
  6. Accommodations implemented: Student communicates with instructors and with DSS office as needed.

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Determining Eligibility for Services

The first step in the Student Intake Process is to provide documentation of disability to Inland Massage Institute, Inc. Disability Support Services office.

The Americans with Disabilities Act states:

(1) Disability. The term "disability" means, with respect to an individual

  • A physical or mental impairment that substantially limits one or more major life activities of such individual;
  • A record of such an impairment; or
  • Being regarded as having such impairment.

(Additional information related to the ADA definition of disability can be found in the following regulations: ADA, Title 42, Chapter 126, Section 12102)

It is your responsibility to self-identify to DSS Coordinator that you meet disability requirements and that you are requesting accommodations or other services. As part of the application process, you will need to submit assessments, evaluations, or other documents completed by appropriate professionals that establish your disability.

Examples of documentation might include, but are not limited to, medical assessments, psychological evaluations, correspondence from counselors or physicians, and/or high school Individual Education Plans (IEPs) that reflect your diagnosis, barriers, and limitations.

If you believe that you may have a disability that has not been previously diagnosed, you are encouraged to meet with DSS Coordinator to discuss options. Even though IMI does not provide medical or psychological testing nor pays for those services, DSS may be able to refer you to community resources that may be helpful in establishing whether a disability is present, (at the student' expense).

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Accommodations Process-Description

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I. Student Self Discloses Disability

The student must first disclose that he/she has a disability before any services or accommodations can be provided.

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II. Documentation of Disability

The student must provide documentation to verify his/her disability; the documentation may include psycho-educational testing, medical reports, or clinical reports. IMI prefers that documentation of a learning disability be no more than three years old. Older documentation may not accurately indicate what services and accommodations the student will need.

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III. Review of Documentation

The Disability Support Services Coordinator will review all documentation of a student’s disability. When necessary, the Director will also review the documentation. The Disability Support Services Coordinator will determine if there is a disability condition that limits the student’s participation in the educational program at IMI based on the diagnostic information provided.

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IV. Accommodations Approved–Faculty Notifications Sent if Requested

The documentation supports the need for accommodations. Accommodations are coordinated between student, faculty, and disability support services coordinator.

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V. Further Documentation Needed

The documentation does not clarify or specify the student’s disability. The DDS Coordinator needs additional testing to determine if a disability condition exists and what services and reasonable accommodations will be needed.

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VI. No Disability Condition

The DDS Coordinator determines that the student does not have a disability condition that would warrant any services or accommodations.

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VII. Disability Condition


The DDS Coordinator determines that a disability condition does exist and services and accommodations would be available. The student then decides if he/she wants any services or accommodations. An accommodation plan is then designed with the student. The plan is reviewed and revised on a semester basis due to any changes.

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Requesting Accommodations

Students requesting accommodation must first provide professional verification of the condition(s) that necessitate the accommodations. Students requesting accommodation must provide acceptable professional documentation of the condition(s) within the semester requested.

Students with physical or mental health disabilities must provide documentation from a licensed health care provider who is qualified to diagnose the disability being claimed. Requests for services shall be made by submitting the proper forms, which are available at the Administration office (i.e., the office will provide the forms to the student who will then have the forms completed by the appropriate medical provider(s). The documentation must indicate how the student is limited by his or her disability (e.g., cannot sit for periods longer than 30 minutes, cannot see or hear beyond certain distances, etc.), and how long the limitation(s) is/are expected to last. The student shall provide the documentation to the Coordinator of Disability Services. The Coordinator may ask the student to provide additional information if the initial documentation the student provides is incomplete or inadequate to justify the need for accommodation. A student with learning disabilities must provide professional testing and evaluation results that reflect the student's present levels of achievement and ability to process information. The cost of obtaining professional documentation of a disability shall be borne by the student.

  • Students accepted to Inland Massage Institute, Inc. should notify DDS Coordinator requesting accommodations.
  • Appropriate supporting documentation should be an original letter from an appropriate professional who is licensed to evaluate the disability.
  • The letter, which cannot be in fax or photocopy form, must be on the healthcare professional’s letterhead and include the professional’s title, address, and telephone number. The letter must also include a diagnosis of the disabling condition, and explain why special learning accommodations are necessary. The letter must have an original signature from the professional and be dated no more than 3 years prior to application.
  • It is important to note that students must identify themselves as in need of accommodations and initiate this process directly with DDS Coordinator. Independent arrangements cannot be made with faculty members.

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Granting Accommodations

The Coordinator of Disability Services shall review all documents submitted and will conduct a personal interview to explore the particular needs of the student requesting accommodation. The student may be asked to submit a history, if any, of accommodations received in secondary or post-secondary institutions or in places of employment. Such a history of accommodations will be subject to verification by the institution or place of employment that facilitated the accommodations.

After considering the information provided by the student and his or her health care provider, the results of the personal interview, and any information related to the student's history of disability-related accommodations, the Coordinator will work with the student to devise a schedule of academic accommodations. The student shall be notified, in writing, of the Coordinator's decision promptly after it has been made. Every student who receives accommodation shall meet, upon request, with the Coordinator of Disability Services to evaluate the effectiveness of the accommodations in place.

Each student shall immediately report any dissatisfaction with an accommodation to the Coordinator of Disability Services. It is the student's responsibility to request from the DSS Coordinator a letter of academic accommodation each semester, which gives notice to his or her professor(s) of the granted accommodations. The nature of the disability is confidential.

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All student records concerning disabilities are maintained separately from academic records. All information is treated as confidential and disclosure is limited to individuals who have a legitimate need to know. The DDS Coordinator will notify the instructor or appropriate staff in writing of any accommodations to be granted. This is most often accomplished through e-mail.

The nature of the disability will not be disclosed, unless there is a compelling need to share this information in order to provide appropriate accommodations.

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Inland Massage Institute, Inc. is not required to lower or substantially modify essential class requirements. For example, although you may be allowed an accommodation of extended time to take a test, IMI is not required to change the substantive content of the test. Additionally, IMI does not have to make adjustments that would fundamentally alter the nature of a service, program, or activity that would result in an undue financial or administrative burden to the institution.

Inland Massage Institute, Inc., is not required to provide personal attendants, individually prescribed devices, readers for personal use or study, or other devices or services of a personal nature such as tutoring or typing.

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Privacy Information for Students

Any information regarding a student's disability obtained for documentation purposes shall be considered part of the student's education record and will be subject to protection under the Family Education Rights and Privacy Act (FERPA). Without written consent from the student, these records shall not be disclosed to anyone other than IMI officials who have a legitimate need to know. In other words, faculty members need not have access to information regarding the diagnosis of a student's disability; they need to know only about the accommodation that is necessary to provide access to their classes. The Administration office keeps all disability information in a secure file. It is not part of the student's official transcript

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Verification to Instructors

Your instructors will not need to see your documentation or know specifics about your disability; however, DSS Coordinator encourages you to discuss your academic needs with your instructors. They will not provide accommodations without your Accommodation Checklist.

In this program, students are adults and considered to be capable of self-advocating. Students may find they can meet many of their needs by working closely with instructors. They will also find that instructors will teach their own way and students will have to adapt to each instructor’s style and methods to some extent. It is very important to get started on the right foot by attending all classes and understanding program and class expectations. It is important to pay attention to the course syllabus and to the instructors’ instructions. If students begin to feel lost or feel like they are falling behind, students need to talk with the instructor in their office to receive advice.

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Guide for Obtaining Documentation of Disability

Medical documentation from an appropriate health care provider is an important component of the student’s request for disability accommodations. DSS depends upon this information to help understand the nature of the disability and to justify the accommodations requested and approved. Documentation can be sent to the following address:

Sheryl L. Storro, BA, LMT
DDS Coordinator
Inland Massage Institute, Inc.
775 E. Holland Ave., Suite 110
Spokane, WA 99218

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Examples of Disability Types and Medical Specialties

ADD, ADHD Psychologist; Psychiatrist; MD/DO with knowledge of history.
Emotional Disability Psychologist; Psychiatrist; MH Counselor
Visual Impairment Ophthalmologist
Hearing Impairment Certified Etiologist; Audiologist; MD/DO
Learning Disability Psychologist; Neuropsychologist; School
  Psychologist; Learning Disabilities Specialist
Physical Disability MD/DO

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Guidelines for Medical Providers:

  • Information provided should include diagnosis, treatment, and functional limitations. If needed, DSS has a “Disability Verification Form" that can be used by the health care provider; or the provider may offer this information in the form of a written report or chart notes.
  • Provide information for which the healthcare provider is qualified. Please note if there is information that DSS should seek from other sources.
  • Sign and date the report, which should be printed on medical provider letterhead.

If you have any questions, please contact Disability Support Services Coordinator, (509) 465-3033 or

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Grievance Procedures

Inland Massage Institute, Inc., strives to provide prompt and equitable resolution of complaints alleging action prohibited by the American with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. If a student disagrees with the decisions made about his or her accommodations or feels that he or she has been denied access to the Institute’s programs or activities because of a disability, he or she should express concern to the director of the program. If the problem is not resolved, the student should file a complaint with the dean of students or the associate provost for instruction within 90 days of the alleged violation. The DDS Coordinator and the Director will meet for the purpose of an informal but thorough investigation of the complaint of discrimination based on disability. If differences cannot be resolved through informal procedures at the institutional level, the student may contact the Office of Civil Rights, the Department of Justice, or the Washington State Human Rights Commission.

Washington State Human Rights Commission
Office of the ADA
Civil Rights Division
U.S. Department of Justice
800.514.0301 (voice)
800.514.0383 (TTY)